I thought I'd share my adventure of the day, and give a place for other folks to do the same.
Let me start off by saying I'm very appreciative of the free health care I get, and everyone who had called theirs in prior to showing up got their stuff no problem.
However, I'd just come from my appointment I didn't have that opportunity. So I sat in the pharmacy for 2 HOURS waiting on 10 pills. When they finally did call my number up the guy couldn't find my bag. He goes off to try to find it and another lady comes up and starts reading the screen. When the guy came back I hear her say to him 'we don't have enough of that'.
He says 'oh. we don't?'
And she turns and says 'we don't have enough pills to fill your prescription, but we should get more in tomorrow.'
After I regain my ability to breath, I say 'I waited 2 hours for you to tell me you don't have enough pills to fill my prescription? How many do you have?'
She says 'We have 5; your prescription is for 10 pills. Do you want what we have or do you just want to come back tomorrow?'
I say 'Will it be ready when I get here? Or will I have to wait another 2 hours?'
She says (smartly, I thought) 'It should be ready when you get here.'
So....seriously? I got no apology, and they both walked off after I said I'd be back tomorrow. They didn't give me a time frame or anything. So I guess I'll be calling bright and early to see if they have my pills in. I just thought I'd share my experience.
Hi, I totally agree with you on the way there customer service is at the pharmacy they are very inconsiderate individuals who think we have nothing else to do but just wait around for our medication. If I were you I would get names and take it to Lt. Radkovic in Customer Service Relations he is a very nice person and he will see to it.
I might do that. I don't think it's any one person's fault - everyone does everything in there, but I'm just glad my 18 month old was home asleep. I can't imagine trying to keep her entertained for 2 hours in the pharmacy waiting room.
for 2 HOURS waiting on 10 pills.
My husband & I waited 3 hours yesterday until 5:15 last night for his eye drops that are already packaged.
Im glad my dr gives me enough meds for 2 months that way I dont have to go up there as often & she did it because I said I hate waiting for hours all the time.
My husband said hes probably going to just pay for his eye drops because there not to expensive & get them at riteaide
You know, the naval hospital is just not well equipped to take care of a high population, a few years ago, it was so easy!! If you needed an appointment, you got it the same day, docs spent time with you, but I have noticed there are wayyyyy too many poeple now, it's like the base is over-crowded! The traffic, the commissary running out of stuff, I think they are sending too many people here, but not enough resources to take care of us! Plus, you have to calculate all the retiree's too!! It's the big wigs that are making all the "smart" decisions!! But we suffer!!!
I heard that for the first time in a long time there's an entire regiment currently here... 1/7, 2/7, and 3/7. I know there are at least 4 other units here also. That could have something to do with it? I hate the long lines at the pharmacy too. And how impersonal the doctors are.
lol I'm here in FL on a AF Base which I thought would have a better hospital lol no I went in because I was vommitting and running fevers and the doc didn't look at anything didn't listen to my breathing didn't look at my throat ears nothing just said you have a stomach virus then told me the pharmacy isn't open at night so I go home get worse and turns out I really actually had the flu as well as some other crap.
Yeah my husbands in 3/7 & they had a photo over a month ago with everyone because it was the first time everyone had ever been here all together.
Yep, my husband was there. I think I remember them having to here there at bum-frack early like 430am.
Wow!! I did not know that so many units were home! Glad to hear that!
we should be grateful for these long lines
Yep! :) We have to account for all the Marines and their dependents. That's at least 7 units! YAY! And there are about 15 stationed here....
You all realize you can have your doctors give you a written prescription to bring to another pharmacy and have it filled? You may have to pay a copay, which is very cheap (usually 10 dollars or less), but it beats the hell out of waiting at the pharmacy for hours.
I have all my medication filled at walgreen or rite aid. You all have understand that the hospital pharmacy serve the entire hospital; so if the ER is busy, you can bet the pharmacy is busy. Not to mention they have to fill prescriptions for people who are seen at clinics that day.
And I bet all the clinics at the hospital see no less than a few hundred patients a day. Do the math - family practice have 3-4 doctors (minimum 10-20 patients a day per doctor there); internal medicines (3-4 doctors - same amount; OB/GYN 2 midwives and 3 doctors - same amount; general surgery and orthopedics - same amount.
So , there may be at least 50 or more people need their medication on any given day. In addition they have to fill medication orders for people who are staying in the hospital. So before you complain and b*tch, understand how hard people at the pharmacy, lab, hospital and clinic work to serve you. More than a third of the hospital personnel are deployed. The hospital is short of staff. If you are to complain, write to your senators and congressmen and tell them how this damn hospital is understaffed and overworked.
I have seen doctors who come in early (4-5 AM) and leave late (9-10 PM). My doctor delivered my baby at 11 PM and came to see me the next morning at 5 30 (I am sure he got about 5 hours sleep that day); and then came to see me and let me go home in the evening around 6 30 PM. So even if he had gone home immediately after that, he would have worked about 13-14 hours that day. One damn ED doctor working to see all of you coughing and sneezing fools. 2 pharmacists and a few pharmacy techs to fill all of your prescriptions. If you couldn't thank them, don't be too quick to judge them. File complaints about the right people not about the people who directly serve your need. You think you are made to wait in the ER waiting room for 2 hours because the doctor is out in the back of the hospital smoking or in his room sleeping? You think you wait 5-10 min too long for your appointment because your doctor is out playing golf? You think they take 2 hours to fill your pills because the pharmacists are in the break room watching TV? All the people who work at that hospital deserve thanks and appreciation from you instead of your BS and complaints. Write to your representatives so they can have more help to serve you better. Kicking a person who is trying to care for you is not only ungrateful, it's petty, stupid, and ignorant. jmo
Wow. So now I'm attacking people? I was just sharing my experience. I wasn't rude to anyone, and I rarely have to pick up any prescriptions or go to the hospital at all. I don't complain when it takes forever to get through the appointment line, or anything else. But I talk about waiting 2 hours at the pharmacy because no one had a list of the meds they were out of and could tell me before I waited and suddenly I'm ungrateful, it's petty, stupid, and ignorant ? Not so much. Thanks, though.
Hey the 29 pharmacy is heaven compared to the ARMY PHARMACY! They have 8 windows and EVERY TIME I go in for prescriptions, I have at least 30 people already ahead of me!
Last time, There was almost 40 and I went to get both my H1n1 shot and seasonal flu shot, saw my obgyn and ate some lunch! ANd I had been there since 930 am and left around 2pm..
So 2 hours is nothing.. At least you can go shopping and come back later..
I don't take 29NH pharmacy for granted...lol :)
RaeRie.....I never meant to aim what I said directly at you. I agreed with you that it's totally ridiculous having to wait for 2 hours and then finding out they didn't have your medication. They should know or have better inventory system to keep track of what they have or have not. But it's the hospital administration's fault not the little pharmacy tech or even the pharmacists who are working there. My doctor told me there is only one ultrasound in the OB clinic to share between 3 doctors and 2 midwives; and they serve how many pregnant women on this base? They may not know your medication is running short because they don't have money to replace the 10-year-old computer system at the pharmacy. I am telling you guys, complaining to people about your doctors, your nurses, your corpsmen, or your pharmacists won't make them work or serve you any better or faster. You need to write to the right people. I have already written to my senator and congressman in my district. If more people do this, I think it will be better.
RaeRie.....I never meant to aim what I said directly at you. I agreed with you that it's totally ridiculous having to wait for 2 hours and then finding out they didn't have your medication. They should know or have better inventory system to keep track of what they have or have not. But it's the hospital administration's fault not the little pharmacy tech or even the pharmacists who are working there
It's all good, and you're right. If I were to go in and talk to anyone, all I would suggest is getting some way to keep track of what they're low on or out of, even if it's a hand written piece of paper tacked up beside the computers. I wish we could get better funding, but who knows when that will happen, if it happens. We should all write to Arnold :)
lol you guys were lucky the doc even looked at you lmao still can't get over that
That is ridiculous! I've never had anything bad to say about the hospital, but maybe I just lucked out doctor wise.